TOOLBOX TALK 24/60
TOPIC: EMOTIONAL INTELLIGENCE IN THE WORKPLACE
OBJECTIVE: MANAGE EMOTIONS AND RELATIONSHIPS IN THE WORKPLACE
Studies show that Emotional Intelligence and social skills are four times more important than IQ when considering success in the workplace.
What is Emotional Intelligence?
- Emotional Intelligence or EQ is learning to take control of your emotions.
- Emotional Intelligence is also a person’s ability to recognize and understand the emotions of others and how your actions affect other people.
- Emotional Intelligence can help us solve problems and guide our relationships and is key to success in life both professionally and personally.
What do emotionally intelligent people do?
- Gain respect from others and treat everyone with respect
- Never publicly humiliate or reprimand
- Recognize their emotional reactions to people or situations
- Manage difficult situations successfully
- Express themselves clearly
- Entice/ convince other people to help them out
- Keep cool under pressure
- Know how to say the “right” thing to get the right result
- Manage themselves effectively when negotiating
- Manage other people effectively when negotiating
- Motivate themselves to get things done
- Know how to be positive, even during difficult situations.
Reading body language:
- Happy: Relaxed body, smiling, open arms and legs, relaxed and prolonged eye contact
- Interest: Leaning forward
- Surprise: Eyebrows up, wide eyes, mouth open, movement backward
- Anxious: Restlessness, pounding heart, rapid breathing
- Embarrassment: Red or flushed face, looking away from others, avoiding direct eye contact, false smile or grimace
- Sadness: Drooping body, downcast eyes, mouth turned down
- Anger: Hands on hips posture or arms folded, pounding heart, sweating and rapid breathing, fists clenched, eyes staring
- Fury: Cold focused stare, loud and rapid speech.
Don’t be reactive, get proactive with HSEC Online®